FAQ

Who is Clive Hendricks?

Clive Hendricks is a director and named partner of a South African firm of attorneys that offers legal services to clients across South Africa on nearly any facet of South African law. See Profile.

What will it cost to hire you to represent me?

It depends on the type of matter that you have and the amount of work that needs to be done.  We offer very competitive hourly rates that are based upon the complexity of the matter and, in some instances, will take a case on a contingent fee basis. See Fees

Do all of cases go to trial?

No. Most cases end up being settled on terms advantageous to our clients prior to trial. By being frank and realistic when evaluating a case, we avoid recommending a settlement that is too low and also avoid making demands that is unrealistic.

What is the purpose of the appointment letter?

Clive Hendricks will enter into a written representation agreement with you explaining the specific mandate, legal fees and responsibilities as your attorneys.

Will one attorney handle all my matters?

It is not always possible to have one attorney handle all of your legal matters. One attorney will be responsible for the overall progress of the case, but from time to time, other attorneys, candidate attorneys or professional assistants may perform certain duties within the case itself.

How will I be kept informed of my case?

The plan is to communicate clearly, concisely and on a timely basis. Ideally we would like to talk to clients weekly by telephone but that would be neither practical nor productive. In order to keep the legal costs down while maximizing communications, we strive to keep clients informed when anything important happens and to respond to questions in a reasonable time.

What do I do when I have questions?

For the most efficient and quickest response please contact one of our candidates or professional assistants. If they cannot answer your question every attempt will be made arrange to have the attorney contact you as quickly as possible.  Above all, leave a telephone or e-mail message.

How do you deal with a conflict of interest?

A potential conflict of interest may arise due to representation of other clients or government bodies.  If a conflict arises we will disclose the facts to you and remove ourselves from the matter. The file will usually be transferred to another attorney of your choice and on your instructions.

What is your office hours?

Normal office hours are from 8h30 – 16h30. Office consultations are by appointment only. From time to time you may request that Clive Hendricks meet you after hours on urgent matters.

Will my communications with the firm be confidential?

The firm has a legal responsibility to preserve each client’s confidential information. The firm will not disclose your information to other clients, government or anyone else without your permission or a court order.

How should I send documents to the firm?

The firm keeps hard copies as well as digital files. The latter is preferred.  If you’ll be sending documents digitally, here are our preferred formats:

  • PDF
  • Microsoft Excel (XLSX)
  • JPG for visa-style photographs
Should I notify the firm if my address, phone number, or other relevant details change?

Clients should notify the firm of any change of address. Similarly, clients should notify the firm about any change in telephone numbers, email address and any other change in contact details.

How should I provide feedback to the firm about the quality of services provided?

The firm welcomes feedback from clients about the quality of services we have provided. Feel free to contact Clive Hendricks at any time with comments, criticism or compliments. Your feedback helps us to continuously improve our services.

Can I refer other potential clients to the firm?

Yes. Referrals from clients are a key source of new business.

Who is the Sheriff?

The sheriff is an impartial and independent official of the Court appointed by the Minister of Justice and Constitutional Development.

What does the Sheriff do?

The Sheriff or Deputy Sheriff must serve or execute all documents issued by our courts. These include summonses, notices, warrants and court orders.

How do you know that the person knocking on your door is a Sheriff?

All Sheriffs and Deputies must carry a valid identification card issued by the South African Board for Sheriffs while on duty and must be able to produce it on request.

What rights does the Sheriff have?

When executing duties with a legal court order the Sheriff can:

 

Enter your premises, even when you’re not there. Open any door, vehicle or piece of furniture on your premises. Attach, remove and sell your vehicle, furniture and moveable or immovable property

What rights do you have?

The Sheriff must treat you with dignity and respect at all times. The Sheriff must explain the contents of the document and what you need to do next. The Sheriff must as far as possible keep your private affairs confidential. The Sheriff may not attach and remove necessary items such as food and beds, bedding and clothes. There are also limitations on other things, such as tools of trade you may need to carry out your work, which may not be attached.

What do you do if you have a complaint against a Sheriff?

If you have a complaint, or if you are unsure of your rights, contact the South African Board for Sheriffs -

contact@sheriffs.org.za

 

(T) 021-426-0577 | (F) 021-426-2598